List of How To’s and Frequently Asked Question
Here is a list of how to’s and questions that are frequently asked. If you can’t find the answer to what you are looking for here, please reach out to your local sales representative or support team so we can get you the help you need.
- How to get support
- How to request an RMA
Before returning a product to Rasilient, please contact the appropriate number shown below according
to your location to obtain a Returned Material Authorization (RMA) number before shipping the product
back to Rasilient. In addition, the returned package must meet the requirements list below. Returns not
in compliance with these rquirements will be refused and returned to the sender freight collect:
1. Product returns must be authorized; the product returned must not be different from the
2. The quantity of product returned must not exceed the quantity authorized; the quantity
returned must match the packing list/paperwork included in the shipment.
3. Shipments must be returned to Rasilient address shown below, UNLESS a different address is
agreed to at the time of RMA Authorization Notification.
4. Please use an authorized carrier for shipments.
5. Please write the RMA number on the outside of each box or pallet of a shipment.
6. Please do not mix multiple RMA products in one shipment; please separate authorized returns
from each other in separate containers.
7. Please package each product properly to prevent damage during shipping. Use peanuts or
bubble wraps to protect the components/system from damage.
8. Any returned packages with PHYSICAL DAMAGE will be rejected. When returning disk drives,
each HDD must be shipped in individual anti-static bags or they will be rejected as the
warranties are void.
Return Shipping Address:
Rasilient Systems, Inc
Attention: RMA Department
3281 Kifer Road
Santa Clara, CA 95051
- How to apply for credit terms
To set up credit terms, please complete the Credit Application, which must be signed by an authorized officer of the company (Credit Application).
Please then email the signed credit application to Rasilient Accounting/Finance Department at
email@example.com. A credit review process may take up to 24 hours. The result of the credit
review will be delivered to you by your Rasilient sales representative.
Alternatively, Rasilient offers a prepaid and a credit card payment options, if the customer prefers to
forgo the credit check. For prepayment, please contact Rasilient Accounting Department for wiring
instruction. For credit card payment, a 3% fee will be charged.
Rasilient Systems, Inc Accounting/Finance Department
Phone: 408-730-2568 Ext 3.
- How to submit a PO
Please email all PO’s to firstname.lastname@example.org
To speed up processing time, please send the accompanying quote with PO.